Shine Decor Customer Order FAQs
Orders related FAQS
1. How long will the order take to arrive?
The time frame of order delivery is divided into two parts:
●Processing time: 1-2 business days
●Shipping time: 3-8 business days (excluding weekends and holidays).
USA Delivery: Estimated time shipped by UPS or USPS. (Note: Not 100% guaranteed)
US EST: 5-7 days
US CST: 4-6 days
US PST: 2-3 days
2. How can I change or cancel my order?
Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can Email Us or live chat/WhatsApp. to check your order status.
3. Where is my order?
Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please Email Us or live chat/WhatsApp.
4. My order never arrived. What should I do?
Please Email Us or live chat/WhatsApp. with your order number.
5. My package was marked as delivered, but I not receive anything.
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest: UPS/USPS/FedEx delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait 2-3 business days, as the package could have been marked as delivered by mistake, and will arrive the following day.
6. The product I ordered doesn’t fit. What can I do?
To start your return or exchange of unworn, unwashed, undamaged items with tags attached, please Email Us or live chat/WhatsApp. for more specific assistance. For hygiene reasons, we cannot accept returns of underwear; please Email Us or live chat/WhatsApp for assistance with fit or quality issues.
7. Can I exchange a product?
Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged for reasons such as color /mismatch, with the return shipping cost to be borne by you.
Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team for assistance. They will provide you with a solution that best suits your needs.
8. Can I use multiple promo codes on a single order?
No, you can only use one promo code per order. We offer different discounts to customers. You can check here:
9. If you have a large order to place and are not sure of the quality or specification, what can you do？
We suggest you buy our smallest length unit to check first. And you receive it and buy more can contact us, and we can give you a discount for the sample you bought.
10. If you are not sure which accessories to buy?
Please let us know your neon/strip Platform order ID and tell us the accessories part name you want to buy, and we will tell you the right link to buy. We have different types of LED neon lights. If you are not sure, please contact us first. Thanks for understanding.
