Shipping & Return Policy
Shipping
1. How long will I receive my Item?
---We will usually take within 24hrs(1 business day) to handle your order and arrange the shipment. Normally, you will receive your items in 5-7 business days.
We don't accept rush orders. Rush order, second-day delivery, or next-day delivery shipping costs are double to three times the normal shipping fee we paid. So it may not be a good bargain for you. Please make a plan early and leave more time for waiting for package delivery, like 5-7 days within the US. Rush order, please buy from another store.
USA Delivery: Estimated time shipped by UPS or USPS. (Note: Not 100% guaranteed)
US EST: 5-7 days
US CST: 4-6 days
US PST: 2-3 days
2. What is your delivery area?
---US & Canada, Free shipping all over the US and CA.
--- UK and Germany, we ship from the Local warehouse and the CN warehouse, depending on our stock status.
---Besides the USA/Canada/Germany/UK, please contact us first, and we will confirm and reply to you as soon as possible.
3. How will my items be shipped?
---Item ships from LA warehouse: We mostly choose UPS and USPS as our carriers.
--Item ships from Canada warehouse: We mostly choose UPS and USPS as our carriers.
--Item ships from UK/Germany warehouse: We mostly choose UPS and USPS as our carriers.
---Item shipped from China: DHL is our logistics partner.
4. Are they free of shipping?
--- USA, CA, all free shipping with no minimum order limit. Free shipping depends on whether we have local stock in the US and CA warehouses; if we don't have local stock, we may need to collect the shipping fee.
---Other countries contact Shine Decor to confirm the shipping fee.
4. If I order several items, will they be delivered at the same time?
---We will try to make all your items in one package, but sometimes our items are not always sent together for different warehouse stock quantity reasons. Once your item starts to ship, we will send the shipment notification email.
5. What can I do if I need to change the shipping address after the item has been shipped out?
---Sorry, we cannot change the shipping address when the item is in transit.
6. If what I received is not what I ordered, and I have a problem when using it, what should I do?
---Please feel no worries, please contact info@shine-decor.com for the right item shipping.
Return
1.30-day Money-Back Guarantee for retail orders for no reason.
You can return the undamaged item within 30 days of the delivery date if you don’t need the item for a full refund. No restocking fee will be charged. Please check the detailed return process.
2. Return Process:
- Please contact our customer service team first via email: info@shine-decor.com. And show us your order record.
- Once upon your request, approval. You can ship to our return address by yourself and let us know your tracking ID.
- Or let us know your package box weight and size. If the original box was destroyed, please use a box that can fit. We can send you the shipping label. (Note: If not a product quality problem, only the customer does not want it anymore, you need to cover the return shipping fee. We will reduce that from the refund amount.
- After we receive the return with inspection, we will issue a refund within 1 business day, as per our refund policy.
3. Return address
Min Annie
3350 Gilman Rd
El Monte, CA 91732 USA
(626)-626-5043
Return conditions:
1. Unused
2. In original packaging
3. Included all components
Returns may be rejected if items don't meet the above requirements. Please note that we will not accept any returns or exchanges after 30 days if there is a quality problem.
For the non-quality reason, Shine Decor will not cover the shipping costs; the buyer is responsible for the shipping costs.
For Customization products, Shine Decor rejects the refund once production starts.
Refunds
1. Items received and inspected the status.
2. Shine Decor will take action and refund within 1 business day.
3. The refund will be applied to your credit card or the original way you paid at once or in about 3 days.
Quality-Related Issues (Damaged or Defective Items)
All the items will be inspected before shipping to ensure their function and appearance are in good condition. If the items that arrived in your hands are broken or defective, please note the following:
1. Take pictures and videos to present the problem, and then contact our customer support team via email at info@shine-decor.com within 7 days from the date you received it.
2. We will arrange the replacement shipping or refund immediately after we confirm that the damage/defect is our item or a quality problem. If a replacement is sent, Shine Decor will cover the replacement shipping cost; If a refund is requested, Shine Decor will refund all your costs.
3. Shine Decor will provide a free replacement (Free shipping) or a refund. If the defective item needs to be shipped back, Shine Decor will cover all the shipping fees (Please kindly inform us of the estimated shipping fee, and Shine Decor will pay it to your PayPal before shipping).
4. If the damage is found to be caused by shipping or improper packing, there is no need to ship back the original one, and we will do the new replacement arrangement with free shipping.
Exchanges
1. If you prefer a different color, size, or product model of your item, we will assist you with an exchange or a replacement. The process is similar to the return policy when you don’t need our item, and no restocking fee will be charged. Please make sure the item you would like to exchange is from us, since there are product codes on our product package. Please check them clearly before returning.
2. Shine Decor will not cover the shipping cost of the exchanged items for both shipping back and reshipping unless the item received is damaged, defective, or incorrect.
3. If the item you're exchanging costs less than your original purchase, we'll refund you the price difference. If the new item costs more, we'll charge you for the difference in price.
